Desktop Support Specialist - Cleveland
McDonald Hopkins is seeking a Desktop Support Specialist with strong technical expertise and excellent interpersonal skills. This individual will be responsible for resolving and escalating incoming technical issues as well as participating in an on-call rotation. Experience working for a law firm is a plus.
Minimum Technical Skills:
2-4+ years of experience with providing local/remote support for desktops/laptops/mobile devices and peripherals
2-4+ years of experience with Windows 10/11 Desktop Operating Systems
2-4+ years of experience with Microsoft Office Desktop Applications (Outlook/Word/Excel)
2-4+ years of experience with basic administration of the following:
- Active Directory Domain Services
- Exchange Server 2016 and newer or Exchange Online
Familiarity with the following is a plus:
- Windows Server 2016 and newer
- Azure Active Directory/Entra ID
- Microsoft Intune
- LAN/WAN concepts
- Citrix Virtual Apps and Desktops/DaaS
- VMware vSphere 8.x and newer
- Document Management Systems (iManage)
Interpersonal Skills:
- Excellent oral and written communication
- Attention to detail
- Self-motivated professional
- Experience working in a team environment
- Ability to work in a face paced environment
- Can prioritize tasks and meet deadlines
Education:
- Minimum of an Associate’s degree in a technology related field or equivalent combination of related education and experience
Physical Requirements:
- Able to lift a minimum of forty pounds
McDonald Hopkins does not currently accept unsolicited resumes through or from search firms or headhunters.
McDonald Hopkins is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business need without regard to any protected category.