Desktop Support Specialist (Cleveland)

McDonald Hopkins is looking for a Desktop Support Specialist to join our Information Technology team, working out of our Cleveland office. 

Minimum Technical Skills:

  • 2-4+ years of experience with providing local/remote desktop support
  • 2-4+ years of experience with Windows 10/11 Desktop Operating Systems
  • 2-4+ years of experience with Microsoft Office 2016+
  • 2-4+ years of experience with basic administration of the following:
    • Active Directory
    • Windows Server 2012 R2/2016+
    • Microsoft Exchange Server 2013/2016+
  • Working knowledge of mobile devices, laptops and desktops
  • Working knowledge of common desktop applications includingMicrosoft Office
  • Working knowledge of client/server printing

Familiarity with the following is a plus:

  • Citrix Virtual Apps and Desktops/DaaS
  • VMware vSphere 6.x/7.x
  • LAN/WAN concepts
  • Document Management Systems (Worldox/iManage)

Interpersonal Skills:

  • Excellent oral and written communication
  • Attention to detail
  • Self-motivated professional
  • Experience working in a team environment
  • Ability to work in a face paced environment
  • Can prioritize tasks and meet deadlines


Minimum of an Associate’s degree in a technology related field or equivalent combination of related education and experience

Physical Requirements:

Able to lift a minimum of forty pounds

McDonald Hopkins does not currently accept unsolicited resumes through or from search firms or headhunters.

McDonald Hopkins is an equal opportunity employer that values diversity and inclusion. (Employment decisions are based on qualifications, merit and business need without regard to any protected category.)

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