Desktop Support Specialist (Cleveland)

McDonald Hopkins is seeking a qualified Desktop Support Specialist to join our Cleveland office. This position requires a working knowledge of mobile devices, laptops and desktops; a working knowledge of common desktop applications including Microsoft Office; and a working knowledge of client/server printing.

Minimum Technical Skills:

• 2-4+ years of experience with providing local/remote desktop support
• 2-4+ years of experience with Windows 10/11 Desktop Operating Systems
• 2-4+ years of experience with Microsoft Office 2016 and newer, or Microsoft Office 365
• 2-4+ years of experience with basic administration of the following:

• Active Directory Domain Services

• Exchange Server 2016/2019 or Exchange Online

Familiarity with the following is a plus:

• Windows Server 2016 and newer

• Azure Active Directory/Entra ID

• Microsoft Intune

• LAN/WAN concepts

• Citrix Virtual Apps and Desktops/DaaS

• VMware vSphere 7.x/8.x

• Document Management Systems (iManage)

Education:

• Minimum of an Associate’s degree in a technology related field or equivalent combination of related education and experience

Interpersonal Skills:

• Excellent oral and written communication

• Attention to detail

• Self-motivated professional

• Experience working in a team environment

• Ability to work in a face paced environment

• Can prioritize tasks and meet deadlines

Physical Requirements:

Able to lift a minimum of forty pounds